The City of Longview is seeking proposals from experienced and qualified vendors to provide a system that modernizes the current ticketing workflow, specifically improving integration between field devices, Incode, and TCM (Tyler Content Manager.) Further details are provided within the RFP document. The City reserves the right to negotiate up to a 5 year term with optional renewal periods following. Further details are provided within the RFP document.Special InstructionsAn optional pre-proposal meeting will be held virtually on August 6, 2026 at 10:00 AM Central time. The meeting link is meet.google.com/otm-vvfu-sgs and the dial in information is (US) +1 541-579-2866 PIN: 515 124 631#.Submittals may be hand delivered to:City of Longview Purchasing Office (City Hall)300 W. Cotton St.Longview, TX 75601or mailed to:City of Longview Purchasing OfficeP.O. Box 1952Longview, TX 75606Submittals received in the City Purchasing Office after the submission deadline will be considered void and unacceptable. The City of Longview is not responsible for lateness or non-delivery of mail, carrier, etc., and the date/time stamp in the Purchasing Office will be the official time of receipt.All questions or comments must be submitted in writing, preferably by email. Click here for email form.
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