Inmate Communication Services

Questions are due by 4:00 pm on JULY 30 to: generalservices@orangecountygov.com The County of Orange (“County”) is seeking a vendor to install, maintain, host and operate a web-based inmatecommunication system, including telephones, tablets and money kiosks at the Orange County Correctional Facility(“OCCF”).   I. BACKGROUND. The OCCF is equipped to house up to eight hundred and two (802) inmates in up to nineteen(19) housing units. During calendar year 2025, OCCF’s average daily population was four hundred sixty-seven(467) inmates.II. CURRENT COUNTY INMATE COMMUNICATIONS SYSTEM. Global Tel*Link Corp. a/k/a GTL a/k/a ViaPath iscurrently providing inmate communications services to the County at the OCCF. Currently telephone serviceis provided by kiosks in the housing units. There are currently approximately 100 inmate telephones kiosksand one (1) telecommunications device for the deaf (TDD).III. OVERVIEW. The successful offeror (“Vendor”) awarded a contract (“Contract”) as a result of this RFP willinstall, maintain, host and operate a web-based inmate communication system, including telephone, tabletsand money kiosks at OCCF (“System”). The Contract will result in no cost to the County and the County mustreceive the percentage of System revenue proposed by Vendor in response to this RFP. Vendor shall own allthe System components and equipment including the telephones, the tablets, and the money kiosks. TheSystem must be a hosted, Internet based application that is securely accessible by OCCF administration viathe Internet from anywhere, at any time, including from mobile devices such as cellphones and tablets. TheSystem must include telephone, inmate tablets along with lobby and booking money kiosks. Business enterprises awarded an identical or substantially similar procurement contract within the past five years: None.