Request for Proposals for Maywood Information Technology Managed Services

The selected contractor will provide managed information technology services, cybersecurity support, strategic technology planning, and consulting services to support the City's daily operations and long-term technology objectives. Services include end user support, infrastructure administration, network management, cybersecurity, technology planning, artificial intelligence (AI) evaluation/implementation as applicable, and recommendations for technology improvements that enhance operational efficiency and service delivery.The City reserves the right to award all or selected portions of the Scope of Services and may elect to implement some, all, or none of the recommendations resulting from the assessment. The Scope of Services is organized into two primary tasks.Task 1: End User Services (EUS) and CybersecurityThe contractor will provide comprehensive End User Services (EUS) to support the City's technology environment and maintain reliable, secure, and efficient technology operations. Services include, but are not limited to:End User SupportProvide help desk services, desktop support, endpoint deployment and lifecycle management, hardware and software installation, troubleshooting, user account administration, equipment setup, technical assistance, and end-user training for City staff.Support includes desktop computers, laptops, tablets, mobile devices, printers, peripheral equipment, and standard business software.Infrastructure AdministrationProvide administration, maintenance, monitoring, and support for the City's technology infrastructure, including:• On-premises and cloud-based servers• Microsoft 365 and cloud services• Active Directory and identity management• Virtual private network (VPN) services• VoIP telephone systems• Storage systems• Enterprise applications• Backup systems• Disaster recovery and business continuity services Network AdministrationProvide installation, configuration, maintenance, monitoring, and optimization of the City's network infrastructure, including switches, routers, firewalls, wireless networks, internet connectivity, and related network equipment.Maintain current network documentation, diagrams, and inventories while coordinating with third-party vendors as necessary.Cybersecurity ServicesProvide cybersecurity administration and support to protect the confidentiality, integrity, and availability of City information systems. Services may include:• Security monitoring• Vulnerability management• Patch management• Endpoint detection and response (EDR)• Firewall administration• Multi-factor authentication (MFA)• Email security• Identity and access management• Security awareness training• Incident response assistance• Backup validation• Disaster recovery testing• Coordination of periodic security assessments and penetration testingRecommendations for cybersecurity improvements should include implementation considerations, estimated costs, anticipated timelines, and operational impacts.Technology OperationsMaintain inventories of hardware, software, licensing, and technology assets. Monitor system performance, equipment lifecycle, capacity planning, and technology health. Provide recommendations for equipment replacement, software upgrades, cloud adoption, and other operational improvements that support the City's technology environment.Task 2: Technology Strategy, Innovation, and Artificial IntelligenceThe contractor will provide technology consulting services that assist the City in planning for future technology investments, evaluating emerging technologies, and identifying opportunities to improve municipal operations. Technology PlanningReview the City's current technology environment and prepare recommendations that support modernization, operational efficiency, cybersecurity, and long-term sustainability.Recommendations may include:• Technology roadmaps• Infrastructure modernization• Cloud adoption strategiesRefer to RFP*