Cisco Flex Renewal

The City of Pembroke Pines is seeking bids from qualified firms, hereinafter referred to as the Contractor, to renew the Cisco Collaboration Flex Plan Enterprise Agreement for a three-year term, in accordance with the terms, conditions, and specifications contained in this solicitation.The Cisco Collaboration Flex Plan is a subscription-based licensing model that provides the City with enterprise collaboration, unified communications, contact center, and technical support services under a single agreement.The Cisco Collaboration Flex Plan provides software licensing, cloud service entitlements, and Cisco technical support necessary to maintain the City's enterprise communications environment. Services included in this renewal include Cisco Webex, Cisco Contact Center, Cisco Unified Communications Manager (Call Manager), Webex Calling, Webex Events, Webex Webinars, and Cisco Control Hub administration.Cisco Webex – A cloud-based collaboration platform that provides secure video conferencing, team messaging, file sharing, cloud meetings, and webinar capabilities, enabling employees to collaborate effectively from any location.Cisco Contact Center – The City's cloud-based customer service platform used to manage incoming calls, call routing, and customer interactions for departments such as Utilities and other public-facing services.Cisco Unified Communications Manager (Call Manager) – The City's enterprise IP-based communications system that supports voice services, conferencing, video communications, mobility, and integration with the City's telephone infrastructure.Webex Calling – Cisco's cloud-based enterprise phone system that provides secure voice communications, device registration, common area phone support, receptionist functionality, and integration with the City's existing Unified Communications environment.Cisco Control Hub – The centralized administrative portal used to manage users, devices, security policies, licensing, analytics, and overall administration of the City's Cisco collaboration services.