Beacon Maintenance & Support

Description of Goods or Services to Be Bid: The following services are included in the on-going maintenance provided by the Contractor and invoiced as part of the monthly recurring fee for Ongoing Maintenance Support Services.    Availability of a Technical Support Specialist (TSS) via telephone and/or e-mail 24 hours a day, 7 days a week, to provide on-call, engineering support for maintenance and troubleshooting issues, as described in paragraph (b) below, to assist in the identification and resolution of technical issues affecting the operation.  Guaranteed response to provide telephone support is within 15 minutes (including weekends and holidays). Guaranteed response to provide e-mail support is within (1) one day (Monday – Friday, excluding weekends and holidays) from the time of notification. (I.e. Phone to call any procedure. Log to be kept for when the call was made and response. Log of correspondence for the incident/call) Contractor will perform technical investigations on incidents, repeated faults, etc. and will identify the cause of the incident or fault and provide assistance with resolution of routine maintenance matters. The Contractor will provide short-term and long-term recommendations for correction of these issues. The processes employed by Piper in performing their remote access to the system are in compliance with Cybersecurity policies.       .   Type Of solicitation: RFP                Price for Bid Documents: $0                          Document Availability Date: 09/08/2026 These goods or services have been purchased from an out- of- state/foreign vendor within the past 3 years:  Eligibility/ Qualifications Requirements/ Preferences Visit our website at https://new.mta.info/doing-business-with-us/procurement/mta-headquarters for more details and information on obtaining bid documents.  ****PLEASE NOTE- WE CANNOT PROCESS DOCUMENT REQUESTS WITHOUT A MTA BIDDER/SUPPLIER NUMBER. PLEASE ACCESS THE MTA VENDOR PORTAL, WWW.MYMTA.INFO, TO REGISTER AS A BIDDER****     Business enterprises awarded an identical or substantially similar procurement contract within the past five years: Piper Networks

Agencia

MTA - NYC Transit (NYCT)

N° de solicitud

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Tipo de aviso

General

NAICS

541519 — Other Computer Related Services

PSC

J059 — Maint/Repair/Rebuild Of Equipment- Electrical And Electronic Equipment Components

Valor estimado (inferido, no oficial)

$75,175 – $2,415,480 (337 awards similares)

Set-aside

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Lugar de ejecución

NY

Publicada

14 de ago de 2026

Cierre

08 de sept de 2026

Última actualización

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¿Calificás como pequeña empresa? El tope de facturación o empleados para el NAICS 541519 lo define la SBA y cambia con el tiempo — lo más seguro es confirmarlo ahí, no acá. Verificar en sba.gov ↗

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